Refund policy

Returns & Refunds

We want you to be happy with your purchase from SYZ SPORT.

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unworn, and in its original condition. Where possible, please return the item with its original packaging.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Sale items are not eligible for change-of-mind returns.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, incorrect, or develops a fault, please contact us as soon as possible and include your order number and, where helpful, photos showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act. Depending on the circumstances, this may include a repair, replacement or refund.

If we ask you to return an item because it is faulty or does not meet the guarantees under the Consumer Guarantees Act, reasonable return shipping costs will be reimbursed.

You do not need to have the original packaging to exercise your rights in relation to a faulty product.

Consumer Guarantees Act

Nothing in this returns policy limits or excludes your rights under the New Zealand Consumer Guarantees Act or other applicable New Zealand consumer law.

Returning an item

Before returning an item, please contact us at syzlimited@gmail.com so we can provide return instructions.

For change-of-mind returns, we recommend using a trackable shipping service, particularly for higher-value items. SYZ SPORT cannot be responsible for change-of-mind returns that are lost in transit before they reach us.

For any questions regarding returns or refunds, please contact syzlimited@gmail.com.