Refund policy

Our policy lasts 30 days. If 30 days have gone by since your order received, unfortunately we can't offer you a refund or exchange.

If your order arrived damaged or defective, please contact us right away, quoting your order number. We'll let you know whether you need to return the item or send a photograph. If you do need to make a return simply send your order, in the original packaging if possible, along with the order number. When we receive the returned item or photograph we will then organise the replacement. SYZ will not be responsible for any return postage costs unless the product is faulty AND we have requested for it to be returned.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any further information please email syzlimited@gmail.com.